Job Description & Details
This contract role puts you right in the middle of public health IT infrastructure, keeping critical Electronic Health Record systems stable and usable for local health districts. If you enjoy bridging the gap between clinical end-users and technical teams without getting bogged down in endless bureaucracy, this is a solid gig where your troubleshooting and workflow analysis will have an immediate real-world impact.
What You'll Actually Be Doing
Your day-to-day will be a mix of firefighting and long-term improvements. You'll spend a good chunk of your morning triaging support tickets from clinical staff, figuring out whether an issue is user error, a configuration glitch, or a deeper system bug. When you aren't putting out fires, you'll be sitting down with stakeholders to map out their actual workflows, translating their clinical pain points into structured user stories, and partnering with technical teams to roll out system enhancements that actually make sense.
The Core Tech Stack
To survive and thrive here, you need hands-on familiarity with healthcare environments and specifically Oracle Health or Cerner platforms. You won't necessarily be writing enterprise code from scratch, but having a working knowledge of SQL and Oracle databases is crucial for pulling data, validating issues, and testing fixes. Paired with your technical chops, you need to be comfortable slinging Agile documentation, crafting user stories, and utilizing tools like SharePoint and MS Visio to map out complex pharmaceutical and patient billing workflows.
Interview Expectations
When you talk to the hiring team, expect them to test your ability to handle ambiguous requirements thrown at you by non-technical clinical staff. They'll likely ask you to describe a time when an end-user requested a feature that completely broke standard operating procedures, and they want to see how you politely redirected them toward an alternative solution without causing friction. They're secretly looking for someone with high emotional intelligence who can talk tech with engineers and medicine with doctors.
Application Advice
Your resume needs to heavily emphasize your specific history with EHR systems—drop terms like Oracle Health, Cerner, and public health workflows right near the top so the ATS picks them up instantly. Don't just list support experience; quantify it by mentioning how many users you supported, the complexity of the ticketing environments you managed, and examples of Agile documentation or SQL queries you've used to accelerate testing cycles.