Job Description & Details
This is a hands-on field support role where you will be keeping the technology running across county courthouses throughout Wisconsin. It involves a mix of remote troubleshooting, direct customer service, and a heavy dose of statewide travel to fix hardware and infrastructure issues face-to-face. If you like sitting behind a screen all day, this isn't for you—you will actually be out in the field managing physical hardware and dealing with real-world technical emergencies.
What You'll Actually Be Doing
You'll spend your days setting up computers, audio/visual gear, and peripherals while responding to help desk tickets from court system employees. When things break—whether it's a local printer, courtroom AV tech, or a network link—you'll troubleshoot it, either remotely over the phone or by packing your bags for a site visit. You will also play a key role in larger hardware rollouts, infrastructure upgrades, and responding to sudden system failures or disaster recovery scenarios across the state.
The Core Tech Stack
Your bread and butter here will be Windows operating systems, Active Directory, Group Policy, and a solid grasp of LAN/WAN networking principles. Beyond standard desktop support, you need to know your way around Windows Server and Remote Desktop Services, plus have a solid handle on troubleshooting audio/visual and video conferencing setups because courtrooms rely heavily on remote proceedings now. They aren't looking for a theoretical coder; they need someone who can physically rack equipment, configure peripherals, and debug complex hardware-software interactions without blinking.
Interview Expectations
Expect them to throw a curveball scenario at you about troubleshooting a live courtroom AV failure right before a trial starts, where the judge and lawyers are waiting on you to fix a video conferencing feed. The hiring manager is secretly looking for your communication skills under pressure, wanting to see if you can remain calm, methodically isolate whether it's a network, hardware, or software issue, and explain technical steps clearly to non-technical users. Another likely angle is how you handle active directory permissions and group policy application when a remote courthouse terminal is refusing to map network drives or apply security policies.
Application Advice
To make it past the ATS, your resume needs to explicitly mirror the phrasing found in the requirements, especially keywords like computer hardware and software support, active directory, group policy, windows server, and audio/visual troubleshooting. Don't just list what degrees or certificates you have; provide concrete examples of field service work, how many devices you've managed, and your experience dealing with end-users over the phone and in person. Make sure to emphasize your willingness to travel, as the 50% statewide travel requirement is a hard operational constraint for this role.