Job Description & Details
This role isn't your standard desk job; you're stepping into a hands-on operations position managing the backbone of the Georgia Department of Labor's mainframe and data center systems. Be prepared for a non-traditional weekend night shift schedule combined with weekday hours, meaning you need to be local to Atlanta and genuinely comfortable with off-hours infrastructure monitoring. It's a critical infrastructure gig where keeping the lights, power, and transaction pipelines running smoothly is the top priority.
What You'll Actually Be Doing
Your day-to-day will involve keeping a close eye on BPE/TPE transactions, server environments, and critical data center infrastructure like HVAC, electrical grids, and UPS systems. You will spend a lot of time monitoring network availability to ensure statewide access, coordinating with hardware and software vendors, and managing large-scale print outputs. Because this is a heavy operations role, you'll also juggle incident and change management tickets, ensuring all systems stay compliant and online.
The Core Tech Stack
To survive and thrive here, you need solid foundational experience working in a Network Operations Center (NOC) and large data center environments. Familiarity with Control-M and TPE/BPE Manager is non-negotiable for handling automated job scheduling and transaction monitoring. You'll also need hands-on exposure to distributed servers running AIX, Linux, and Windows, alongside a practical understanding of physical data center utilities like generators, raised floors, and fire suppression systems.
Interview Expectations
Expect the hiring team to grill you on your incident response playbook, especially how you handle critical alerts during off-hours when vendor support isn't immediately available. They want to see that you can remain calm under pressure, systematically troubleshoot network or hardware failures, and accurately document issues using ITIL-based frameworks.
Application Advice
Make sure your resume explicitly highlights your hands-on data center background, particularly any direct mentions of Control-M, NOC experience, and physical infrastructure management like UPS and HVAC systems. Drop exact keywords from the job description such as 'Production Control', 'TPE/BPE Manager', and 'Incident Management' right into your experience section so you can easily bypass the state's initial ATS filters.