Job Description & Details
This is a 12-month contract-to-hire Product Owner role focused heavily on ServiceNow implementations within the healthcare space. If you know your way around CSM and ITSM modules and can actually talk shop with both business stakeholders and technical architects, this is a solid platform to plant your flag in Reston.
What You'll Actually Be Doing
Expect to spend a good chunk of your week managing and prioritizing the product backlog, translating vague business requests into concrete epics and user stories, and making the tough call on whether a deliverable meets acceptance criteria. You'll be collaborating directly with architects, business analysts, and SMEs through JAD sessions to shape the product roadmap. The real challenge here is bridging the gap between healthcare business requirements and technical execution on the ServiceNow platform without letting scope creep ruin your timelines.
The Core Tech Stack
You need recent, hands-on experience with ServiceNow—specifically Customer Service Management (CSM) and IT Service Management (ITSM). Beyond the platform itself, your bread-and-butter toolkit will include standard project planning methodologies, advanced requirements gathering techniques, and fluent navigation of the Microsoft Office Suite to present your roadmaps and backlogs to leadership. Since this is healthcare, familiarity with industry-specific compliance and workflows will keep you from stumbling out of the gate.
Interview Expectations
Be ready for the hiring manager to throw a complex prioritization scenario at you, such as dealing with two competing stakeholders who both claim their feature is priority one. They aren't looking for a cookie-cutter Agile definition; they want to see your negotiation tactics and how you use data and business value to make a definitive call. You should also expect a deep dive into your ServiceNow background, where they will test your knowledge of how out-of-the-box CSM and ITSM features map to custom business workflows without over-engineering the solution.
Application Advice
Your resume needs to make your ServiceNow and healthcare domain expertise screamingly obvious right at the top. Don't just list tasks—highlight metrics around how you managed backlogs, drove product vision, and successfully delivered enterprise-grade features. Make sure keywords like 'ServiceNow CSM', 'ITSM', 'Product Roadmap', 'User Story Writing', and 'Acceptance Criteria' are explicitly stated to clear the ATS filter before a human ever looks at your profile.