Job Description & Details
This is a heavy-duty, operations-first network incident response role embedded inside a massive global enterprise supporting everything from warehouses to manufacturing floors. You aren't going to be sitting around designing pristine architectures from scratch; you're jumping straight into the trenches to triage high-priority P1 outages and keep mission-critical supply chains running smoothly.
What You'll Actually Be Doing
Your day-to-day will revolve around wrangling a high-volume support queue—we're talking about managing a slice of roughly 120 active tickets alongside a 10-person operations team. You'll spend your time diagnosing erratic BGP drops, hunting down spanning-tree loops, debugging stubborn wireless saturation issues in sprawling warehouses, and dealing with circuit-level headaches alongside carriers. Because it's a hybrid gig requiring three days onsite in Warren, MI, you'll be partnering closely with local site contacts and senior engineers to keep the physical and virtual infrastructure breathing.
The Core Tech Stack
You need to live and breathe Cisco enterprise gear, specifically knowing your way around Cisco switching, routing, and wireless platforms. A deep, practical command of Cisco SD-WAN (vManage) is critical here since you'll be managing modern overlay fabrics across dozens of distributed sites. Beyond the box configurations, you'll rely heavily on observability tools like ThousandEyes and LiveNX, alongside ServiceNow to track your triage lifecycle. If you can't trace a packet across the OSI model from Layer 1 physical fiber issues up to Layer 4 firewall session resets under pressure, you're going to struggle.
Interview Expectations
Expect the interview panel to skip the generic networking trivia and hand you a real-world disaster scenario, asking you to talk through how you'd isolate a sudden inter-VLAN routing failure or a silent BGP flap impacting a manufacturing plant. They want to see your methodical troubleshooting framework, so walk them through how you inspect interface statistics, logs, and telemetry data rather than just guessing blindly. They'll also test your composure on handling P1 incidents—they want a calm, systematic engineer who doesn't panic when an entire warehouse goes dark.
Application Advice
To get past the automated screens, make sure your resume explicitly highlights your hands-on history with CCNP-level concepts, large-scale Cisco enterprise environments, and high-volume incident response queues. Don't just list technologies like BGP, STP, and VLANs; write short bullet points that emphasize your actual triage methodology and how you partnered with ISPs to restore enterprise-grade uptime.