Job Description & Details
This is a solid enterprise DevOps role focused heavily on managing cloud deployments and infrastructure automation for customer-facing contact center platforms. If you enjoy building robust pipelines and wrangling Google Cloud Platform environments without getting bogged down by endless meetings, this gig in Charlotte is worth a close look.
What You'll Actually Be Doing
You'll spend your days building, scaling, and maintaining CI/CD pipelines while managing containerized workloads on GKE and Cloud Run. Expect to handle infrastructure provisioning via Terraform and troubleshoot deployment bottlenecks across complex distributed systems, specifically supporting conversational AI and contact-center tools like Dialogflow CX or Google CCAI.
The Core Tech Stack
You absolutely must know your way around Google Cloud Platform—specifically GKE, Cloud Run, and IAM—alongside a solid Infrastructure as Code tool like Terraform. Being fluent in at least one scripting language like Python or Bash is non-negotiable here, as is deep experience with container orchestration using Docker and Kubernetes. Familiarity with modern CI/CD engines like GitLab CI or GitHub Actions will make or break your day-to-day efficiency.
Interview Expectations
Expect the interview panel to throw a real-world scenario at you, such as: "Walk me through how you would debug a GKE cluster pod failing to spin up due to a complex IAM permission boundary issue in Google Cloud Platform." The hiring manager isn't just looking for a textbook answer; they want to hear your systematic troubleshooting thought process and how you handle security isolation in cloud environments. Another common angle will be optimizing a sluggish CI/CD build pipeline where you'll need to explain caching strategies and parallel job execution.
Application Advice
To get past the ATS and grab the recruiter's attention, make sure your resume explicitly highlights your hands-on Google Cloud Platform certifications and quantifiable achievements with Terraform and Kubernetes. Instead of just listing tools, weave in sentences that describe how you reduced deployment times or automated environment provisioning, ensuring you hit exact keywords like "CI/CD," "GKE," and "Infrastructure as Code" naturally throughout your experience bullets.