SAP Application Management Services (AMS) – Delivery Manager
Not Disclosed
Location: Miami, FL (Onsite)
Job Type: Onsite
Salary: Competitive
Duration: Not Specified
Experience: 15+ years, SAP AMS
Job Description & Details
"The demand for seasoned SAP AMS leaders is soaring as enterprises shift to hybrid cloud landscapes. Companies need Delivery Managers who can orchestrate complex, multi\u2011vendor support models while keeping service levels razor\u2011sharp. This role in Miami offers a unique chance to steer large\u2011scale SAP programs for global clients right from the heart of a vibrant tech hub.\n\n# Job Summary\nWe are seeking a senior Delivery Manager to lead end\u2011to\u2011end SAP Application Management Services for a global enterprise. The candidate will own program delivery, stakeholder engagement, multi\u2011vendor coordination, and continuous improvement initiatives across SAP ECC, S/4HANA, and SAP Cloud environments.\n\n# Top 3 Critical Skills Table\n| Skill | Why it's critical | Mastery Level |\n|-------|-------------------|--------------|\n| SAP AMS Delivery Management | Ensures seamless support of SAP landscapes and meets SLA commitments | Senior |\n| ITIL Service Delivery (ServiceNow/Remedy) | Provides structured incident, problem, and change management processes | Senior |\n| Stakeholder & Multi\u2011Vendor Management | Aligns global teams, vendors, and clients to drive program success | Senior |\n\n# Interview Preparation\n1. **How have you structured an SAP AMS program for a global enterprise spanning multiple time zones?**\n *What the interviewer is looking for:* Experience with global delivery models, shift\u2011handovers, and governance frameworks.\n2. **Describe a situation where you integrated SAP ECC with a third\u2011party system. What challenges did you face and how did you resolve them?**\n *What the interviewer is looking for:* Technical depth in integration, problem\u2011solving, and risk mitigation.\n3. **Explain your approach to implementing ITIL\u2011based processes using ServiceNow or Remedy.**\n *What the interviewer is looking for:* Knowledge of ITIL modules, tool configuration, and measurable improvement outcomes.\n4. **What automation or proactive monitoring solutions have you introduced to increase productivity in an AMS environment?**\n *What the interviewer is looking for:* Innovation mindset, concrete examples, and ROI metrics.\n5. **How do you manage contract renewals and client relationships while balancing multi\u2011vendor dependencies?**\n *What the interviewer is looking for:* Negotiation skills, relationship management, and strategic planning.\n\n# Resume Optimization\n- SAP Application Management Services (AMS)\n- SAP ECC\n- S/4HANA\n- SAP Cloud Products\n- ITIL Service Delivery\n- ServiceNow\n- Remedy\n- Multi\u2011vendor Management\n- Automation & Proactive Monitoring\n- Stakeholder Management\n\n# Application Strategy\nWhen emailing the recruiter, start with a courteous greeting and attach your updated resume. Clearly highlight your top three relevant skills\u2014such as SAP AMS delivery, ITIL service management, and stakeholder coordination\u2014and reference specific projects where you drove measurable results. Mention any experience with ServiceNow, multi\u2011vendor environments, and automation initiatives that directly map to the job description.\n\n# Career Roadmap\n| Current Role | Typical Experience | Core Focus | Next Position |\n|--------------|-------------------|------------|---------------|\n| Delivery Manager (SAP AMS) | 15+ years SAP, 8+ years AMS leadership | Program delivery, stakeholder & vendor orchestration | Senior Delivery Manager (15\u201120 yrs, larger portfolio) |\n| Senior Delivery Manager | 18\u201122 years SAP, strategic program oversight | Enterprise\u2011wide transformation, global governance | Director of AMS Services (20+ yrs, P&L responsibility) |\n| Director of AMS Services | 20+ years, cross\u2011functional leadership | Business development, service innovation | VP of Global Services (25+ yrs, executive leadership) |\n"