Job Description & Details
This is a heavy-hitting Lead Product Owner role anchored heavily in the ServiceNow ecosystem, requiring you to bridge the gap between high-level business strategy and technical execution. You will be operating out of Reston, VA on a hybrid schedule, acting as the ultimate authority on product direction for teams that build and maintain enterprise workflows. If you know how to translate messy business requirements into clean SNOW epics and features without losing your mind, this gig is worth a serious look.
What You'll Actually Be Doing
Your day-to-day will revolve around wrangling stakeholders, translating business goals into actionable ServiceNow technical requirements, and keeping the development team moving forward. You will own the product roadmap, manage epics and features, and guide configuration developers on the best ways to implement solutions within the SNOW platform. Expect to push back on scope creep, align disparate business units on priorities, and constantly evaluate risks and opportunities for the ServiceNow product portfolio.
The Core Tech Stack
ServiceNow is non-negotiable here, specifically deep, hands-on familiarity with modules like CRM, ITSM, or CSM—with CRM being the golden ticket. You need to speak fluent Agile, know how to write razor-sharp user stories, and understand how enterprise ITSM/CSM/CRM architecture functions under the hood. Experience in the healthcare sector is a major bonus that will help you contextually understand the data and security constraints you'll encounter.
Interview Expectations
Be prepared for a hiring manager to test your ability to handle conflicting stakeholder priorities by asking how you'd manage a situation where two major business units demand competing custom ServiceNow workflows simultaneously. They want to hear how you use business value metrics to say 'no' without burning bridges. You should also expect a deep dive into your Agile scaling strategies, specifically how you break massive epics down into digestible technical requirements for SNOW developers without losing the original business intent.
Application Advice
Your resume needs to scream ServiceNow and Product Ownership immediately. Do not just list that you worked with Agile; explicitly highlight your experience writing epics, managing roadmaps, and translating requirements specifically for the ServiceNow platform, mentioning CRM, ITSM, or CSM modules by name. If you have any healthcare IT background, bring that right to the top to grab their attention and clear the initial ATS filters with ease.