Job Description & Details
This is a solid, hands-on Desktop Support Technician II role based out of Evansville, Indiana, focusing heavily on keeping internal hardware and software running smoothly. If you enjoy solving real-world IT friction points and want to work for an established global IT services provider, this is a straightforward gig with clear expectations.
What You'll Actually Be Doing
You'll be the primary point of contact for employees drowning in daily tech issues, meaning you'll spend your days juggling phone, email, and walk-in requests. Beyond fixing stubborn printers, VPN connection drops, and setting up new hardware, you'll be deeply involved in rolling out end-of-life refresh initiatives. Expect to manage your queue using ServiceNow, deploy Windows updates, and coordinate with advanced engineering teams whenever a ticket needs escalation.
The Core Tech Stack
You need to know your way around Windows 10 and Microsoft 365 like the back of your hand. The role requires solid foundational networking knowledge—specifically troubleshooting TCP/IP, firewalls, and routing issues over LAN and WAN environments. Experience with IT ticketing systems like ServiceNow is non-negotiable since management will be tracking your incident resolution metrics closely.
Interview Expectations
Expect the hiring manager to throw a scenario at you where a VIP user's laptop suddenly disconnects from the VPN right before a major client presentation; they want to see how you manage stress and prioritize while keeping your cool. They'll also likely probe your familiarity with hardware lifecycle management, asking how you handle physical asset tracking and device refreshes without disrupting daily business operations.
Application Advice
To get past the automated screeners, make sure your resume explicitly highlights your hands-on experience with Windows 10 configuration, Microsoft 365 administration, and ticket logging tools like ServiceNow. Frame your past helpdesk roles around customer satisfaction and your ability to diagnose network bottlenecks quickly, rather than just listing job duties.