Job Description & Details
This is a hands-on IT support role embedded right on the floor of a high-volume manufacturing plant. You won't just be sitting behind a desk answering tickets; you will be acting as the physical boots on the ground for everything from server racks and Cisco switches to handheld scanners and production PCs. If you like seeing the direct physical impact of your IT troubleshooting on actual vehicle production lines, this gig offers a great mix of infrastructure and operational tech.
What You'll Actually Be Doing
Your day-to-day will be a mix of traditional helpdesk triage and heavy hardware support in a fast-paced 24x7 environment. You'll handle everything from resolving Active Directory permission issues and patching Windows/Linux servers to crawling around the plant floor troubleshooting dropped Cisco Wi-Fi signals on handheld devices or swapping out failed industrial printers. Because it's a manufacturing plant, you will also collaborate with corporate engineers and dabble in modern IIoT and smart factory initiatives.
The Core Tech Stack
To survive and thrive here, you need a solid grasp of both systems administration and foundational networking. You will be touching Windows Server, Linux, VMware, and Active Directory regularly, so knowing your way around a command line and virtualization is a must. On the networking side, expect to work with Cisco routers, switches, and basic cabling. Familiarity with mobile device management like Microsoft Intune for iOS and Android, plus a bit of PowerShell for automation, will make your life significantly easier.
Interview Expectations
Expect the hiring manager to throw a classic troubleshooting scenario at you, such as a critical workstation losing connectivity on the plant floor right in the middle of a shift, and ask you to walk through your step-by-step triage process. They want to see your methodical troubleshooting framework and your ability to remain calm under pressure when downtime is actively costing money. They'll also likely probe your experience with hardware/software escalations to see how well you bridge the gap between remote corporate IT teams and on-site operational staff.
Application Advice
Make sure your resume doesn't just read like a remote software developer profile. You need to explicitly highlight your hands-on infrastructure experience, including physical hardware troubleshooting, server administration, and networking gear like Cisco. Weave in keywords from the description like Active Directory, Windows Server, VMware, and network cabling to make sure you clear the ATS, and emphasize any past experience working in high-pressure or shift-based operational environments.