Job Description & Details
This is a senior-level advisory role where you will act as the bridge between enterprise customers and educational outcomes, ensuring clients actually adopt the tech they buy. If you enjoy translating complex business goals into actionable training roadmaps rather than just building slides, this gig sits right in your wheelhouse.
What You'll Actually Be Doing
You will spend your days assessing massive skill gaps for enterprise accounts, figuring out why adoption metrics are tanking, and designing custom enablement strategies to fix them. Expect to collaborate heavily with internal delivery teams and Customer Success Managers to present progress reports, lead client workshops, and prove ROI on learning programs during executive business reviews.
The Core Tech Stack
You need a deep background in customer-facing learning, enablement, and digital adoption strategies. The hiring manager is looking for someone who can speak fluent business and tech, align training directly with software implementation plans, and use learning program analytics to back up their recommendations.
Interview Expectations
Be ready to answer how you would handle a client who has spent millions on tech licenses but whose employees refuse to use the training portal. The interviewer wants to see how you diagnose cultural friction versus skill gaps and how you pivot your strategy without throwing anyone under the bus. They will also drill you on a time you had to present failing adoption metrics to an executive stakeholder and turn the narrative around.
Application Advice
Make sure your resume highlights terms like 'customer success,' 'enablement strategy,' 'learning analytics,' and 'stakeholder engagement' right at the top so it clears the ATS filters. Ditch the generic educator bullet points and instead focus on quantifiable outcomes—like how your training strategies directly improved software adoption rates or retention for enterprise clients.