Job Description & Details
This is a product management role focused entirely on the restaurant tech ecosystem, specifically building tools that bridge digital ordering and physical kitchen workflows. If you enjoy untangling complex operational logic for single and multi-location merchants, this gig puts you right in the middle of that action.
What You'll Actually Be Doing
Your day-to-day will revolve around mapping out the chaotic reality of restaurant operations and turning them into clean, scalable software. You'll spend time talking to merchants, analyzing where orders break down between online platforms and the physical line, and working closely with engineering and design to ship features that don't slow down a Friday night rush. You're balancing the complex needs of multi-location enterprise operators with the absolute requirement that a busy cook can read the KDS from across a hot kitchen.
The Core Tech Stack
While you won't be writing the code, you need a deep, fluent understanding of POS architecture, e-commerce ordering flows, and Kitchen Display Systems (KDS). The team relies on your domain expertise to understand Front-of-House and Back-of-House workflows, so you must know how inventory, payments, and order-routing systems actually talk to each other under the hood.
Interview Expectations
Expect the hiring managers to test your ability to handle conflicting stakeholder demands, likely asking how you would prioritize a feature requested by a massive enterprise merchant versus the baseline UX needed for single-location operators. They want to see that you can use product analytics and hard data to say 'no' to bad feature requests without alienating sales or the customer.
Application Advice
To get past the ATS and grab the recruiter's attention, make sure your resume explicitly highlights your hands-on experience with restaurant tech, point-of-sale systems, or logistics-heavy marketplaces. Don't just list generic agile buzzwords; use the exact terminology from the JD like Front-of-House, Back-of-House, KDS, and multi-location merchant scaling to prove you actually speak the domain language.