The demand for skilled ServiceNow developers continues to surge as enterprises accelerate digital transformation. This senior role in Columbus offers a chance to lead complex HRSD and ITSM implementations on‑site. Joining a long‑term project means you can shape the platform while advancing your career.

Job Summary

We are seeking a Sr. ServiceNow Developer to design, develop, and maintain ServiceNow solutions, focusing on HR Service Delivery (HRSD), IT Service Management (ITSM), and Workplace Services. The candidate will own end‑to‑end Service Portal development, ensure best‑practice customizations, and leverage certifications to drive high‑impact automation for an on‑site team in Columbus, OH.

Top 3 Critical Skills Table

Interview Preparation

1. Explain the architecture of a ServiceNow HRSD implementation and how you would integrate it with existing ITSM processes.
   What the interviewer is looking for: Understanding of module interplay, data model, and integration patterns.
2. Walk me through creating a custom Service Portal widget from scratch, including client‑side and server‑side scripts.
   What the interviewer is looking for: Proficiency in AngularJS/HTML/CSS, Glide APIs, and best practices for performance.
3. How do you handle upgrade‑related conflicts when you have heavily customized HRSD workflows?
   What the interviewer is looking for: Strategies for using Update Sets, Scoped Applications, and automated testing to mitigate regression.
4. Describe a complex business rule you authored to automate a Workplace Services request flow. What challenges did you face?
   What the interviewer is looking for: Ability to translate business requirements into efficient server‑side logic, handling edge cases and performance.
5. What are the key differences between HRSD and ITSM data models, and how do you ensure data consistency across them?
   What the interviewer is looking for: Insight into table relationships, reference fields, and synchronization techniques.

Resume Optimization

• ServiceNow Development
• HRSD Certification
• ITSM Certification
• Workplace Services
• Service Portal
• Custom Business Rules
• Scoped Applications
• Update Sets
• On‑site Implementation
• 10+ years experience

Application Strategy

When emailing the recruiter, start with a brief greeting, attach your updated resume, and clearly state why you’re a strong fit. Highlight your top skills—such as ServiceNow Development, Service Portal creation, and HRSD/ITSM certifications—mention relevant projects where you delivered enterprise‑scale solutions, and map each of those experiences to the key requirements listed in the job description.

Career Roadmap