"The demand for skilled ServiceNow developers continues to surge as enterprises accelerate digital transformation. This senior role in Columbus offers a chance to lead complex HRSD and ITSM implementations on\u2011site. Joining a long\u2011term project means you can shape the platform while advancing your career.\n\n# Job Summary\nWe are seeking a Sr. ServiceNow Developer to design, develop, and maintain ServiceNow solutions, focusing on HR Service Delivery (HRSD), IT Service Management (ITSM), and Workplace Services. The candidate will own end\u2011to\u2011end Service Portal development, ensure best\u2011practice customizations, and leverage certifications to drive high\u2011impact automation for an on\u2011site team in Columbus, OH.\n\n# Top 3 Critical Skills Table\n| Skill | Why it's critical | Mastery Level |\n|---|---|---|\n| ServiceNow Development | Core platform customization, scripting, and integration across HRSD, ITSM, and Workplace Services | Senior |\n| Service Portal Development | Delivers intuitive self\u2011service experiences that improve user adoption | Senior |\n| HRSD / ITSM & Workplace Services Certifications | Validates deep expertise in high\u2011impact modules required for enterprise\u2011grade solutions | Senior |\n\n# Interview Preparation\n1. **Explain the architecture of a ServiceNow HRSD implementation and how you would integrate it with existing ITSM processes.**\n *What the interviewer is looking for:* Understanding of module interplay, data model, and integration patterns.\n2. **Walk me through creating a custom Service Portal widget from scratch, including client\u2011side and server\u2011side scripts.**\n *What the interviewer is looking for:* Proficiency in AngularJS/HTML/CSS, Glide APIs, and best practices for performance.\n3. **How do you handle upgrade\u2011related conflicts when you have heavily customized HRSD workflows?**\n *What the interviewer is looking for:* Strategies for using Update Sets, Scoped Applications, and automated testing to mitigate regression.\n4. **Describe a complex business rule you authored to automate a Workplace Services request flow. What challenges did you face?**\n *What the interviewer is looking for:* Ability to translate business requirements into efficient server\u2011side logic, handling edge cases and performance.\n5. **What are the key differences between HRSD and ITSM data models, and how do you ensure data consistency across them?**\n *What the interviewer is looking for:* Insight into table relationships, reference fields, and synchronization techniques.\n\n# Resume Optimization\n- ServiceNow Development\n- HRSD Certification\n- ITSM Certification\n- Workplace Services\n- Service Portal\n- Custom Business Rules\n- Scoped Applications\n- Update Sets\n- On\u2011site Implementation\n- 10+ years experience\n\n# Application Strategy\nWhen emailing the recruiter, start with a brief greeting, attach your updated resume, and clearly state why you\u2019re a strong fit. Highlight your top skills\u2014such as ServiceNow Development, Service Portal creation, and HRSD/ITSM certifications\u2014mention relevant projects where you delivered enterprise\u2011scale solutions, and map each of those experiences to the key requirements listed in the job description.\n\n# Career Roadmap\n| Current Role | Typical Experience | Core Focus | Next Position |\n|---|---|---|---|\n| Sr. ServiceNow Developer | 10+ years | End\u2011to\u2011end solution design, portal & HRSD implementation | ServiceNow Architect (12\u201115 yrs) |\n| ServiceNow Architect | 12\u201115 years | Enterprise architecture, governance, multi\u2011module strategy | ServiceNow Practice Lead (15+ yrs) |\n| ServiceNow Practice Lead | 15+ years | Portfolio management, client acquisition, team mentorship | Director of Platform Services |\n"