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Technical Trainer for Applications role based in Queens, NY with a hybrid schedule. You'll be teaching customers how to use the company's software, translating complex features into digestible sessions. It's a solid chance to shape how clients get value from the product. ### What You'll Actually Be Doing You’ll spend most of your week building and polishing training materials—slide decks, hands‑on labs, and quick‑reference guides—then delivering them either in‑person or over Zoom/Teams. Expect to run live workshops, record on‑demand videos, and field real‑time questions while keeping the session on track. After each class you’ll collect feedback, tweak the curriculum, and work closely with product and support teams to make sure the content stays current with each release. ### The Core Tech Stack The company expects you to be fluent with any Learning Management System (think Cornerstone, SAP SuccessFactors, or similar) and comfortable using webinar platforms for virtual delivery. You’ll need to pick up their proprietary application quickly, build demo environments, and translate UI flows into teachable moments. Strong PowerPoint/Google Slides skills and the ability to script and record video tutorials are non‑negotiable. ### Interview Expectations 1. *Design a training curriculum for a SaaS product that gets monthly feature releases.* The interviewer wants to see how you balance evergreen content with rapid updates, how you structure modular lessons, and whether you can measure learning outcomes. 2. *Walk me through troubleshooting a live virtual session when a participant can’t see the demo.* They’re probing your on‑the‑fly problem‑solving, knowledge of screen‑sharing tools, and how you keep the audience engaged while fixing technical hiccups. ### Application Advice Tailor your resume to echo the exact phrasing from the posting: highlight “5+ years of experience as a customer training specialist,” “hybrid training delivery,” “curriculum development,” and any LMS platforms you’ve managed. Quantify impact—e.g., “trained 200+ users, achieving 95% satisfaction score.” Slip in “Queens, NY” and “technical trainer” to satisfy the ATS, and make sure your contact line includes the email Sara@impetususa.com so they can reach you fast.

The role is a senior‑level program manager seat focused on steering manufacturing operations at a fast‑growing tech‑hardware outfit. It’s not a vague “run the office” gig – you’ll be the glue between product design, supply chain, and the factory floor, making sure timelines, quality, and cost targets hit the mark. ### What You'll Actually Be Doing You’ll own end‑to‑end launch programs for new hardware, translating product specs into production plans, coordinating with vendors, and flagging risks before they become blockers. Day‑to‑day you’ll run cross‑functional syncs, maintain a detailed master schedule, and dive into data dashboards to spot bottlenecks. Expect a lot of “what‑if” scenario modeling and rapid decision‑making when a component shortage or tooling issue pops up. ### The Core Tech Stack The job isn’t about coding, but you’ll need fluency with tools that keep complex programs visible: advanced Excel (pivot tables, VBA), MS Project or Smartsheet for Gantt tracking, and a solid grasp of ERP systems like SAP or Oracle NetSuite. A background in lean manufacturing or Six Sigma is a must because the team lives by waste reduction and cycle‑time improvement. Those skills let you speak the language of both engineers and factory supervisors. ### Interview Expectations 1. *“Walk me through a time you had to re‑baseline a program after a major supplier delay. How did you quantify impact and communicate it?”* – They’re probing your risk‑assessment methodology and whether you can turn raw data into a clear business case. 2. *“Explain how you’d apply lean principles to reduce a 30‑day assembly lead time to 20 days without adding headcount.”* – Expect a deep dive into value‑stream mapping, Kaizen events, and how you’d leverage process‑control metrics. ### Application Advice Tailor your resume to echo the exact phrasing in the posting: “Technical Program Manager,” “Manufacturing Operations,” “cross‑functional coordination,” “risk mitigation,” and “lean/Six Sigma.” Highlight any ERP or project‑management tools you’ve mastered, and quantify outcomes (e.g., “cut production cycle time by 15%”). A concise bullet that shows you’ve led hardware launches from design to volume will get past most ATS filters.